FYBCOM Commerce II MCQ with Answers


FYBCOM Commerce II MCQ with Answers
FYBCOM Commerce II MCQ with Answers
FYBCOM Commerce II MCQ with Answers
FYBCOM Commerce II MCQ with Answers

1. India's service sector contributes to about ------------percent of the country's GDP.

a) 35% b) 60% c) 80% d) 55%

2. India's service sector contributes to about ------------percent of the total employment.

a) 35% b) 50% c) 70% d) 65%

3. ------------ is an act or performance offered by one party to another.

a) Goods b) service c)Ideas d) Material

4. Services are generally ---------- in nature.

a) Tangible b) intangible c) demonstrable d) non demonstrable

5. Services are produces and consumed ------------.

a) Simultaneously b) different times c) at all times d) at alternate time.

6. ----------- services top the service export in India

a) Business b) software c) financial d) Accounting

7. Service sector provides revenue to the government in the form of --------------.

a) Excise duty b) custom duty c) service tax d) Income tax

8. In India, the current rate of service tax is --------- on gross value of the service.

a) 15% b) 12.36% c) 17.75% d) 18.60%

9. When customer expectations from a service are met, it leads to customer ------------.

a) Satisfaction b) dissatisfaction c) delight d) negligence

10. The highest level of expectations that customer have about a service is termed as ------

----- service

a) Desired b) adequate c) optimum d) minimum

11. ---------- service refers to bottom level of performance acceptable to customers.

a) Inadequate b) adequate c) desired d) optimum

12. If service performance is within the zone of tolerance, customers are likely to be------.

a) Delight b) dissatisfied c) satisfied d) neglected

13. ----------- refers to how a service product is delivered to the customers.

a) People b) process c) Physical evidence d) place

14. ----------- an element of marketing mix bring operating revenues to the organisation.

a) Price b) place c) packaging d) Physical evidence

15. ------------ provides cues about service quality.

a) Product b) Physical evidence c) Promotion d) Pace

16. ------------- is the first steps in any new service development process.

a) Concept testing b) Screening ideas c) Idea generation d) concept modification

17. Cost- benefit analysis is undertaken in ------------- step of new service development


a) Business analysis b) market testing c) concept testing d) concept analysis

18. The service providers face the challenges of ------------.

a) Tangibility b) Intangibility c) Serviceability d) Delivery

19. ----------- cannot be separated from the service provider.

a) Goods b) Services c) raw materials d) Machinery

20. Services are highly -----------.

a) Durable b) perishable c) non perishable d) storable

21. At present, FDI is allowed up to --------- percent in single-brand retail trade.

a) 100 b) 51 c) 75 d) 65

22. At present, FDI is allowed up to --------- percent in multi brand retail trade.

a) 100 b) 51 c) 75 d) 65

23. --------- is an example of non store retailing.

a) Electronic retailing b) Franchise store c) Departmental store d) Super market

24. Kirana store is an example of ---------.

a) Unorganised retailer b) organised retailer c) Electronic retailing d) Departmental store

25. ----------- is an example of hyper markets.

a) Big Bazaar b) Departmental store c) Convenience store d) Discount store

26. ---------- Store specialised in a specific range of merchandise and related items.

a) Discount store b) Departmental store c) Speciality store d) Convenience store

27. ---------- is the design in which a store interior is set up.

a) Store layout b) Store location c) Store format d) Store design

28. --------- includes aspects such as store location, décor, and fixture.

a) Store design b) Store layout c) Store planning d) Store location

29. In a --------- layout, counters and fixtures are placed in long row or at right angles throughout the store.

a) Free flow b) Grid c) Curving d) Horizontal

30. Mannequins are used in --------- store to attract the attention of passersby.

a) Cosmetics b) Garments c) Medical d) kirana store

31. -------- is the world’s largest private industry.

a) Retail b) outsourcing c)Tourism d) Wholesale trade

32. --------- refers to the integration of people, place, process and technology in the retail outlet.

a) Zoning b) Facility management c) Positioning d) Promotion

33. --------- is an important element of mall management.

a) Franchising b) Zoning c) Towing d) Display

34. The share of organised retail is about ------- percent of the total retail trade in India.

a) 20 b0 40 c) 8 d) 10

35. ---------- includes security services, utilities, parking, and ambience.

a) Zoning b) store management c) Facility management d) Service management

36. --------- refers to trading activities undertaken by licensed retailers.

a) Unorganised retailing b) Organised retailing c) Whole-selling d) Distribution

37. --------- refers to the structure or style of functioning of the retailer.

a) Format b) Zoning c) design d) Franchising

38. ----------- is a contract between two parties from the same country or different countries

a) Retailing b) E-commerce c) Franchising d) Direct marketing

39. --------- refers to non store retail formats.

a) Retail chains b) leased department c) Automatic vending machine d) factory outlets

40. ---------- deals with specific range of merchandize and related items.

a) Speciality store b) Discount store c) factory outlets d) shopping malls

41. Indian retailing is dominated by ------------.

a) Organised retailers b) Unorganised retailers c) hyper markets d) shopping malls

42. KPO involves allocation of -------- intensive business process.

a) Labour b) capital c) Knowledge d) technology

43. ---------- involves outsourcing of engineering and R/ D work.

a) BPO b) KPO c) LPO d) ERP

44. ERP stand for -----------.

a) Enterprise Resource Planning b) Enterprise Retail planning c) Enterprise Retail process d) Enterprise Resource process

45. ---------- Involves outsourcing of legal work to low -wage markets overseas.

a) BPO b) KPO c) LPO d) ERP

46. Gartner Group first used the acronym ------ as an extension of MRP in 1990.

a) ERP b) MSP c) EPR d) CRM

47. ERP software allows an organisation to use a system of -------- applications.

a) Integrated b) Isolated c) Outdated d) Old

48. --------- can be used to make cash withdrawals and payments.

a) Pass book b) ATM c) Pan card d) Aadhar card

49. -------- is used to customers who have a bank balance.

a) Debit card b) Credit card c) Pan card d) Aadhar card

50. The ------- card holder enjoy the facility of short term borrowing for funds.

a) Debit b) Credit c) PAN d) Aadhar

51. In--------- banking, transactions are done by electronic means.

a) Traditional b) outdated c) Internet d) old

52. FDI is allowed in private insurance sector in India with a limit of ----------.

a) 51% b) 26% c)49% d) 69%

53. In banking sector, FDI limit has been increase to -------- of the paid up capital of the


a) 51% b) 74% c) 49% d) 61%

54. --------- is the process that links supply chain participants into integration operations.

a) Logistic b) Retailing c) outsourcing d) wholesaling

55. Logistic provides ----------- services.

a) Slow b) Value added c) Discounted d) Free

56. Logistics is based on ----------- approach

a) Unified b) Centralised c) Network d) decentralised

57. ---------- is vital for international trade.

a) Media service b) Logistics c) Catering d) marketing service

58. ----------outsourcing refers to BPO that is contracted outside a company's country.

a) Offshore b) Onshore c) Near shore d) Alongside shore

59. --------- outsourcing includes internal business functions.

a) Back office b) Front office c) Near office d) In office

60. --------- outsourcing includes customer related services.

a) Back office b) Front office c) Near office d) In office

61. --------- ATMs are placed within the bank premise.

a) On premise b) off premise c) Near premise d) out of premise

62. The supply chain, also known as the ------------ network.

a) Retailing b) Wholesaling c) Logistics d) Media

63. A --------- is a payment card issued to users as a system of payment.

a) Debit card b) Credit card c) Pan card d) Aadhar card

64. E-commerce concept has emerged in the year -----------.

a) 1960s b) 1970s c) 1980s d) 1990.

65. ---------- means buying and selling of goods and services over the internet.

a) E-selling b) E-Commerce c) E-buying d) ERP

66. A--------- is a web-based tool.

a) Search design b) Search device c) Search engine d) Search tool

67. --------- is the structured transmission of data between organisations by electronic


a) EDI b) FDI c) Logistic d) ERP

68. --------- refers to the buying and selling of goods and services through wireless handheld


a) M-commerce b) E-commerce c) EDI d) ERP

69. --------- refers to the online selling of goods and services from manufacturer to


a) B2C b) B2B c) C2C d) C2B

70. E-commerce between companies refers to ------------.

a) B2C b) C2C c) B2B d) C2B

71. ------- refers to simply e-commerce between private individuals.

a) C2B b) C2C c) B2B d) C2B

72. ------- refers to marketing research through internet.

a) Marketing research b) Consumer research c) Online marketing research d) market research

73. -------- refers to electronic communication of business transactions between


a) Electronic retailing b) EDI c) Mobile commerce d) FDI

74. --------- refers to message sent from computer to another electronically.

a) E-mail b) Physical mail c) Fax d) Yellow pages

75. E-commerce facilitates transactions between the customers and the organisations via-----------.

a) Internet b) store c) bank d) dealers

76. E-commerce --------- cost in the long run.

a) Increase b) Reduce c) does not affects d) adversely affects

77. E-commerce permits ------------- reach.

a) Local b) National c) Global d) Regional

78. India's e-commerce market is mainly dominated by ---------- areas.

a) Rural b) Urban c) Regional d) Local

79. In E-commerce there is ----------- investments on the part of the seller.

a) Lower b) Higher c) No investment d) limited

80. ---------- is an internet based trading network for buyers and sellers to carry out B2B

commerce on the internet.

a) ERP b) TPN c) RFQ d) MRP

FYBCOM Commerce MCQ with Answers
fybcom sem 2 MCQ with answers, FYBCOM Commerce MCQ PDF

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