FYBCOM Commerce MCQ PDF with Answers | FYBCOM MCQ QUESTION BANK FOR SEMESTER 2
1. India's service sector contributes to about ------------percent of the country's GDP.
a) 35% b) 60% c) 80% d) 55%
2. India's service sector contributes to about ------------percent of the total employment.
a) 35% b) 50% c) 70% d) 65%
3. ------------ is an act or performance offered by one party to another.
a) Goods b) service c)Ideas d) Material
4. Services are generally ---------- in nature.
a) Tangible b) intangible c) demonstrable d) non demonstrable
5. Services are produces and consumed ------------.
a) Simultaneously b) different times c) at all times d) at alternate time.
6. ----------- services top the service export in India
a) Business b) software c) financial d) Accounting
7. Service sector provides revenue to the government in the form of --------------.
a) Excise duty b) custom duty c) service tax d) Income tax
8. In India, the current rate of service tax is --------- on gross value of the service.
a) 15% b) 12.36% c) 17.75% d) 18.60%
9. When customer expectations from a service are met, it leads to customer ------------.
a) Satisfaction b) dissatisfaction c) delight d) negligence
10. The highest level of expectations that customer have about a service is termed as ------
----- service
a) Desired b) adequate c) optimum d) minimum
11. ---------- service refers to bottom level of performance acceptable to customers.
a) Inadequate b) adequate c) desired d) optimum
12. If service performance is within the zone of tolerance, customers are likely to be------.
a) Delight b) dissatisfied c) satisfied d) neglected
13. ----------- refers to how a service product is delivered to the customers.
a) People b) process c) Physical evidence d) place
14. ----------- an element of marketing mix bring operating revenues to the organisation.
a) Price b) place c) packaging d) Physical evidence
15. ------------ provides cues about service quality.
a) Product b) Physical evidence c) Promotion d) Pace
16. ------------- is the first steps in any new service development process.
a) Concept testing b) Screening ideas c) Idea generation d) concept modification
17. Cost- benefit analysis is undertaken in ------------- step of new service development
process.
a) Business analysis b) market testing c) concept testing d) concept analysis
18. The service providers face the challenges of ------------.
a) Tangibility b) Intangibility c) Serviceability d) Delivery
19. ----------- cannot be separated from the service provider.
a) Goods b) Services c) raw materials d) Machinery
20. Services are highly -----------.
a) Durable b) perishable c) non perishable d) storable
21. At present, FDI is allowed up to --------- percent in single-brand retail trade.
a) 100 b) 51 c) 75 d) 65
22. At present, FDI is allowed up to --------- percent in multi brand retail trade.
a) 100 b) 51 c) 75 d) 65
23. --------- is an example of non store retailing.
a) Electronic retailing b) Franchise store c) Departmental store d) Super market
24. Kirana store is an example of ---------.
a) Unorganised retailer b) organised retailer c) Electronic retailing d) Departmental store
25. ----------- is an example of hyper markets.
a) Big Bazaar b) Departmental store c) Convenience store d) Discount store
26. ---------- Store specialised in a specific range of merchandise and related items.
a) Discount store b) Departmental store c) Speciality store d) Convenience store
27. ---------- is the design in which a store interior is set up.
a) Store layout b) Store location c) Store format d) Store design
28. --------- includes aspects such as store location, décor, and fixture.
a) Store design b) Store layout c) Store planning d) Store location
29. In a --------- layout, counters and fixtures are placed in long row or at right angles throughout the store.
a) Free flow b) Grid c) Curving d) Horizontal
30. Mannequins are used in --------- store to attract the attention of passersby.
a) Cosmetics b) Garments c) Medical d) kirana store
31. -------- is the world’s largest private industry.
a) Retail b) outsourcing c)Tourism d) Wholesale trade
32. --------- refers to the integration of people, place, process and technology in the retail outlet.
a) Zoning b) Facility management c) Positioning d) Promotion
33. --------- is an important element of mall management.
a) Franchising b) Zoning c) Towing d) Display
34. The share of organised retail is about ------- percent of the total retail trade in India.
a) 20 b0 40 c) 8 d) 10
35. ---------- includes security services, utilities, parking, and ambience.
a) Zoning b) store management c) Facility management d) Service management
36. --------- refers to trading activities undertaken by licensed retailers.
a) Unorganised retailing b) Organised retailing c) Whole-selling d) Distribution
37. --------- refers to the structure or style of functioning of the retailer.
a) Format b) Zoning c) design d) Franchising
38. ----------- is a contract between two parties from the same country or different countries
a) Retailing b) E-commerce c) Franchising d) Direct marketing
39. --------- refers to non store retail formats.
a) Retail chains b) leased department c) Automatic vending machine d) factory outlets
40. ---------- deals with specific range of merchandize and related items.
a) Speciality store b) Discount store c) factory outlets d) shopping malls
41. Indian retailing is dominated by ------------.
a) Organised retailers b) Unorganised retailers c) hyper markets d) shopping malls
42. KPO involves allocation of -------- intensive business process.
a) Labour b) capital c) Knowledge d) technology
43. ---------- involves outsourcing of engineering and R/ D work.
a) BPO b) KPO c) LPO d) ERP
44. ERP stand for -----------.
a) Enterprise Resource Planning b) Enterprise Retail planning c) Enterprise Retail process d) Enterprise Resource process
45. ---------- Involves outsourcing of legal work to low -wage markets overseas.
a) BPO b) KPO c) LPO d) ERP
46. Gartner Group first used the acronym ------ as an extension of MRP in 1990.
a) ERP b) MSP c) EPR d) CRM
47. ERP software allows an organisation to use a system of -------- applications.
a) Integrated b) Isolated c) Outdated d) Old
48. --------- can be used to make cash withdrawals and payments.
a) Pass book b) ATM c) Pan card d) Aadhar card
49. -------- is used to customers who have a bank balance.
a) Debit card b) Credit card c) Pan card d) Aadhar card
50. The ------- card holder enjoy the facility of short term borrowing for funds.
a) Debit b) Credit c) PAN d) Aadhar
51. In--------- banking, transactions are done by electronic means.
a) Traditional b) outdated c) Internet d) old
52. FDI is allowed in private insurance sector in India with a limit of ----------.
a) 51% b) 26% c)49% d) 69%
53. In banking sector, FDI limit has been increase to -------- of the paid up capital of the
bank.
a) 51% b) 74% c) 49% d) 61%
54. --------- is the process that links supply chain participants into integration operations.
a) Logistic b) Retailing c) outsourcing d) wholesaling
55. Logistic provides ----------- services.
a) Slow b) Value added c) Discounted d) Free
56. Logistics is based on ----------- approach
a) Unified b) Centralised c) Network d) decentralised
57. ---------- is vital for international trade.
a) Media service b) Logistics c) Catering d) marketing service
58. ----------outsourcing refers to BPO that is contracted outside a company's country.
a) Offshore b) Onshore c) Near shore d) Alongside shore
59. --------- outsourcing includes internal business functions.
a) Back office b) Front office c) Near office d) In office
60. --------- outsourcing includes customer related services.
a) Back office b) Front office c) Near office d) In office
61. --------- ATMs are placed within the bank premise.
a) On premise b) off premise c) Near premise d) out of premise
62. The supply chain, also known as the ------------ network.
a) Retailing b) Wholesaling c) Logistics d) Media
63. A --------- is a payment card issued to users as a system of payment.
a) Debit card b) Credit card c) Pan card d) Aadhar card
64. E-commerce concept has emerged in the year -----------.
a) 1960s b) 1970s c) 1980s d) 1990.
65. ---------- means buying and selling of goods and services over the internet.
a) E-selling b) E-Commerce c) E-buying d) ERP
66. A--------- is a web-based tool.
a) Search design b) Search device c) Search engine d) Search tool
67. --------- is the structured transmission of data between organisations by electronic
means.
a) EDI b) FDI c) Logistic d) ERP
68. --------- refers to the buying and selling of goods and services through wireless handheld
devices.
a) M-commerce b) E-commerce c) EDI d) ERP
69. --------- refers to the online selling of goods and services from manufacturer to
consumers.
a) B2C b) B2B c) C2C d) C2B
70. E-commerce between companies refers to ------------.
a) B2C b) C2C c) B2B d) C2B
71. ------- refers to simply e-commerce between private individuals.
a) C2B b) C2C c) B2B d) C2B
72. ------- refers to marketing research through internet.
a) Marketing research b) Consumer research c) Online marketing research d) market research
73. -------- refers to electronic communication of business transactions between
organisations.
a) Electronic retailing b) EDI c) Mobile commerce d) FDI
74. --------- refers to message sent from computer to another electronically.
a) E-mail b) Physical mail c) Fax d) Yellow pages
75. E-commerce facilitates transactions between the customers and the organisations via-----------.
a) Internet b) store c) bank d) dealers
76. E-commerce --------- cost in the long run.
a) Increase b) Reduce c) does not affects d) adversely affects
77. E-commerce permits ------------- reach.
a) Local b) National c) Global d) Regional
78. India's e-commerce market is mainly dominated by ---------- areas.
a) Rural b) Urban c) Regional d) Local
79. In E-commerce there is ----------- investments on the part of the seller.
a) Lower b) Higher c) No investment d) limited
80. ---------- is an internet based trading network for buyers and sellers to carry out B2B
commerce on the internet.
a) ERP b) TPN c) RFQ d) MRP
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